Going solar? Here’s questions to ask solar installers

Navigating the solar installation process can feel overwhelming with technical terms, varying service quality, and sales pitches. Whether for your home or business, investing in solar panels is a significant decision financially. To guarantee you get top-notch service and products, it’s crucial to ask the right questions before installation.

Installing solar power at home can be straightforward. To simplify your journey, we've put together five essential questions to ask solar installers before you invest. These will give you the confidence to make informed choices and proceed with your solar purchase smoothly.

Question 1: Is solar power right for me?

If you want to save money on bills, reduce carbon emissions, or gain energy independence, solar power could be ideal for you. However, it's crucial to ensure your property is suitable.

Firstly, determine if you have the right to install solar panels. Homeowners should check for any heritage overlays that might restrict installation, too. If you live in a property managed by an Owner’s Corporation, you'll need their permission.

Secondly, assess your roof's suitability for solar. Ensure it's spacious enough for panels, faces north, east, or west, and isn't heavily shaded. A reputable solar installer can assist in making this evaluation.

If you don't own your own home but you think it could benefit from solar, you could always talk to your landlord and see whether they’d be willing to invest.

Question 2: What is your company’s experience with solar?

Solar power is a thriving industry with many companies spanning both national chains and local businesses. These businesses are eager to help you transition from grid electricity to renewables, but with so many options it can be challenging to distinguish between inexperienced providers and experts.

You need to be sure that you’ve chosen wisely, so ask your selected solar installer about its certifications, experience, expertise level, and years in business. Knowing its years in operation can reassure you about its stability and understanding its experience and expertise will ensure your roof and solar panel system are in capable hands.

It's also helpful to request customer reviews or photos of past projects to gauge its workmanship before proceeding with installation.

For formal certifications, verify if your solar company is a New Energy Tech Approved Seller, previously known as a Clean Energy Council Approved Solar Retailer, by visiting the Clean Energy Council website. This accreditation ensures it meets the standards of the New Energy Tech Consumer Code (NETCC), designed to safeguard consumers when purchasing solar panels, batteries, or electric vehicle chargers.

Question 3: What solar warranties are available?

You need to be sure that expertise in your solar installation is crucial, but what happens post-installation if something goes wrong with your solar panels or inverter, affecting system efficiency? Understanding your coverage and who to contact is essential.

When choosing a solar installer, inquire about available warranties for products, workmanship, and installation.

Key warranties to understand include panel performance, product, inverter, and installation warranties. Obtain documentation outlining these warranties to know whom to contact—installer or manufacturer—in case of issues, the claims process, and what to expect if a claim is approved.

A reputable solar retailer will provide transparent information about warranties in your quote. This should detail warranties for various components like panels (often 25 years) and inverters (typically 10 years), along with an installation warranty. This warranty covers any installation-related issues.

Some warranties even cover post-warranty repairs for failed components. If a solar retailer doesn’t offer clear warranty information, it may indicate it isn’t the right choice for you.

Question 4: Are there any financing options available?

Solar installations are a significant investment, and cost often deters many households and businesses from going solar. However, there are various financing options available now that go beyond traditional loans.

When talking to your chosen solar installer, ask about financing options such as interest-free loans, Buy Now, Pay Later schemes, Power Purchase Agreements (PPA), or green loans. These options can help manage the upfront costs of installing solar panels.

Ask about government-funded solar rebates to reduce costs or explore discounts available through the installer’s solar package.

Some installers may also offer a Virtual Power Plant (VPP) or special electricity plans bundled with its deals, which could lead to further savings. Don't miss out on these potential opportunities to make solar more affordable for you.

Question 5: What maintenance and support would I get?

Before selecting a solar installer, it’s important to inquire about the ongoing support and maintenance included with your installation.

Like any major appliance, solar panels need regular upkeep to ensure optimal performance. Periodic cleaning to remove debris that can hinder efficiency is also necessary to keep it working well.

Many solar installers include maintenance services in its packages, so it’s wise to ask about what’s covered. You should also check if you’ll have access to a support line or care centre. This can be invaluable for warranty inquiries, system questions, or if you plan to upgrade your solar setup in the future. Knowing your options upfront ensures you get the most out of your solar investment.

Go solar with the help of Compare Energy

Switching to solar power for your home can be straightforward with the right knowledge. By asking the right questions and gathering essential information, you can make informed decisions confidently. Once your home harnesses clean energy from the sun, you'll see the value it brings.

If you're beginning your solar journey and need guidance on choosing a solar installer, explore Compare Energy's solar power options. Contact our team of experts based in Australia today at 1300 790 106 - let's start the conversation.