Dodo Energy vs Alinta Energy

The Australian energy market is diverse, with a wide range of electricity and gas providers offering competitive plans.

Among the key players in the market are Dodo Energy and Alinta Energy.

Both companies provide affordable energy solutions, but their offerings, customer service, and plans vary significantly. This in-depth comparison will break down their key features, pricing, plans, and customer experience to help you make an informed decision.

Dodo Energy

Dodo Energy is part of the Dodo Group, which has become well-known in Australia for offering value-for-money services in various sectors, including Internet and energy.

Dodo Energy offers a range of electricity and gas plans with a focus on affordability and flexibility. They are particularly appealing to budget-conscious customers, as they position themselves as a low-cost alternative in the energy market.

Alinta Energy

Alinta Energy is a well-established player in the Australian energy market. It has a strong reputation for providing reliable and competitively priced electricity and gas services across the country.

Alinta Energy is known for its customer service and energy plans that suit both residential and business customers. With a focus on sustainability, Alinta has been investing in renewable energy sources, which appeals to environmentally conscious consumers.

Plan comparison

Both Dodo Energy and Alinta Energy offer a variety of plans that cater to different customer needs. These plans typically include both electricity and gas options, with flexible billing and payment options.

Dodo Energy plans

Dodo Energy offers both electricity and gas plans, with a strong emphasis on simplicity and affordability. Their plans tend to be straightforward, making them an attractive option for those who want a no-fuss energy provider.

• Electricity plans: Dodo offers competitive rates for both single rate and time-of-use plans. Time-of-use plans are useful for customers who are able to shift their energy usage to off-peak hours.
• Gas plans: Similar to their electricity offerings, Dodo's gas plans are simple with a focus on value. Their pricing is often competitive, especially in urban areas.

Dodo Energy is also known for offering discounts on their energy plans if customers opt for online billing and paperless communication.

Alinta Energy plans

Alinta Energy offers more flexible plans, catering to a wider range of consumer needs. Alinta focuses on offering both fixed-rate plans and market contracts, which can fluctuate depending on the energy market.

• Electricity plans: Alinta provides options such as fixed-rate electricity plans, where the price stays constant for the duration of the contract. It also offers time-of-use plans, which can help customers save money if they can adjust their energy usage during off-peak hours.
• Gas plans: Alinta’s gas plans are also available in flexible options, with competitive pricing and tailored packages for homes and businesses.

Alinta Energy often runs promotions and rewards programs, such as cash-back deals for new customers or rebates for customers who switch from other providers.

Customer service and satisfaction

Dodo Energy customer service

Dodo Energy has a mixed reputation when it comes to customer service. While some customers praise the simplicity of the company’s plans and its affordability, others have expressed concerns over response times and the quality of support.

• Support channels: Dodo provides customer support through online chat, email, and phone.
• Feedback: Customer reviews highlight that the billing process is often clear, but some users report delays when trying to resolve more complex issues.

Alinta Energy customer service

Alinta Energy has a stronger reputation for customer support compared to Dodo. Many customers appreciate the accessibility and responsiveness of Alinta’s service, particularly when issues arise.

• Support channels: Alinta provides customer service through various channels, including phone, email, and online chat.
• Customer satisfaction: Alinta is generally rated higher for customer satisfaction, with many users praising their helpful staff and swift resolution of issues.

Sustainability and Green Energy options

Both Dodo Energy and Alinta Energy are increasingly moving towards sustainable energy sources, which is an important consideration for environmentally conscious consumers.

Dodo Energy sustainability

Dodo offers green energy plans, allowing customers to support renewable energy sources. They have partnered with GreenPower to offer certified renewable energy options, enabling customers to reduce their carbon footprint.

Alinta Energy sustainability

Alinta Energy is also committed to renewable energy and has been actively investing in solar power, wind energy, and other forms of clean energy.

Alinta offers GreenPower options, where customers can choose to have a percentage of their energy sourced from renewable sources. The company’s efforts to invest in and transition to renewable energy make it a suitable choice for those prioritising environmental impact.

Dodo Energy vs Alinta Energy: Key comparison points

Here’s a quick side-by-side comparison to help you evaluate the strengths of each provider:

Talk to Compare Energy

Both Dodo Energy and Alinta Energy provide affordable, reliable, and flexible energy plans for Australian households. Dodo Energy is best suited for customers seeking simplicity and affordability. It’s an excellent choice for those on a budget who don’t need additional bells and whistles.

On the other hand, Alinta Energy shines with its strong customer service, green energy options, and investment in renewable energy. If you’re willing to pay a bit more for added value and sustainability, Alinta Energy is an excellent choice.

Ultimately, your decision will depend on your specific needs. If you value affordability and simplicity, Dodo Energy could be the right fit. However, if customer service, flexibility, and a commitment to renewable energy are more important, Alinta Energy may be the better choice for you.

Ready to make the switch? Call Compare Energy on 1300 790 106 and see how we can support your energy plan swap.