How to switch electricity providers

Why and how switching electricity providers can lower your costs

Switching electricity providers can be a simple yet effective way to lower your energy costs. Many Australian households continue to pay higher rates simply because they haven’t explored alternative providers or plans.

With the ongoing rise in electricity prices, it’s more important than ever to ensure you're getting the best deal possible.

By comparing electricity providers, you can find plans that better suit your energy usage, whether you need a fixed-rate plan or one that offers flexibility with peak and off-peak pricing.

In this guide, we'll explain how to switch providers, what to look out for, and how to avoid common mistakes that could end up costing you more.

The process of changing electricity providers: a detailed guide

Switching your electricity provider is typically a straightforward process. Follow these steps to ensure a smooth transition:

Step 1: Evaluate your current electricity plan

Before you start the process of switching, it’s important to know exactly what your current electricity plan looks like.

If you need some clarification on your energy plan, talking to one of our friendly, Aussie-based team members could be exactly what you need. Call us on 1300 790 106 and let us know what’s happening with your providers, and we’ll help you to make the swap! Take note of the following:

  • Current provider: Who is your current electricity provider?
  • Tariffs and rates: What are your electricity tariffs? Are they based on a standard rate or a time-of-use plan?
  • Contract terms: Are you in a fixed-term contract? If so, check when your contract ends to avoid early termination fees.
  • Usage: Review your average electricity usage over the past 12 months. This will help you find a plan that best suits your needs.

Step 2: Compare providers and plans

Once you have a clear understanding of your current plan and usage, it's time to compare providers. There are many electricity comparison websites available that allow you to compare electricity rates and plans across different providers.

When comparing plans, consider the following:

  • Price: Look for competitive pricing based on your average energy usage.
  • Plan types: Do you prefer a fixed-rate plan, or would you benefit more from a time-of-use tariff (where rates vary depending on when you use electricity)?
  • Discounts and incentives: Check if the provider offers any introductory discounts, pay-on-time discounts, or rewards for loyalty.
  • Customer service: Make sure to choose a provider with a reputation for good customer service and reliability.

Step 3: Check for exit fees or penalties

If you're currently locked into a fixed-term contract, there may be exit fees for cancelling before the contract ends. These fees can vary depending on the provider and the length of the contract remaining. Be sure to factor this into your decision when switching.

Step 4: Sign up with your new provider

Once you’ve chosen a new electricity provider, it’s time to sign up and that’s where we come in! You’ll need to provide the following information:

  • Personal details: Your name, address, and contact information.
  • Identification: Proof of identification (if required).
  • Meter details: Your electricity meter number (usually found on your bill).
  • Payment preferences: Choose how you’ll pay (e.g., direct debit, credit card, etc.).
We’ll help you to get connected with a new provider who can help you to handle the paperwork and notify your old provider. There’s no need to worry about contacting your old provider yourself, as the new company will take care of the transition.

Step 5: Wait for the switch to be made

The switching process typically takes between 3 to 10 business days, depending on the provider. During this time, your electricity will continue to be supplied without interruption.

You’ll receive a final bill from your old provider, and your new provider will send you an initial bill once the switch has been completed.

Step 6: Monitor your bills

After making the switch, keep an eye on your electricity bills to ensure the new provider is offering the savings you expected. If your usage or the billing structure has changed, make adjustments as necessary to maximise your savings.

Common mistakes when switching providers and how to avoid them

While switching electricity providers is generally a smooth process, there are a few common mistakes to watch out for:

  • Not comparing all options: Many people only compare the providers they already know. Make sure to compare as many plans as possible, including smaller providers, which may offer competitive pricing. To make this an easy process, Compare Energy can do it all in one go for you. Instead of calling ten providers, just call us on 1300 790 106 and we can run the comparison for you.
  • Ignoring contract end dates: If you're under a fixed-term contract, you could face significant early exit fees if you switch too soon. Be sure to check your contract end date and avoid paying unnecessary fees.
  • Focusing only on price: While price is important, don’t neglect other factors such as customer service, contract terms, and available discounts. Look for a balance of value.
  • Not checking your meter type: If you have a smart meter or time-of-use meter, some plans may not be suitable for your meter type. Ensure the plan you choose aligns with your meter.
  • Skipping the fine print: Always read the terms and conditions carefully before signing up. Look for hidden fees, conditions for discounts, and any potential changes to pricing.

Best electricity providers for competitive pricing and customer service

In 2025, several electricity providers stand out for their competitive pricing and high customer service ratings:

  • Origin Energy: Known for its range of flexible plans and discounts. Origin also offers a great app for tracking energy usage.
  • EnergyAustralia: Offers competitive pricing and a strong commitment to renewable energy. Their customer service is also highly rated.
  • AGL: One of the largest energy retailers, AGL offers both flexible plans and the option to bundle energy services (electricity, gas, and broadband).
  • Red Energy: An energy provider with a focus on excellent customer service and competitive rates, particularly for those looking to access renewable energy plans.
  • Powershop: A newer entrant, Powershop stands out for offering flexible plans and transparency around energy pricing, as well as green energy options.

How to ensure a smooth transition and uninterrupted service

Switching electricity providers is usually a hassle-free process, but there are a few things you can do to ensure the transition goes smoothly:

  • Make sure your new provider coordinates the switch: Your new provider should handle all communication with your current provider. However, always double-check that they have done so, especially if you are nearing the end of a contract.
  • Check your meter: Ensure your meter is working correctly before the switch. If your new provider requires a smart meter for time-of-use pricing, make sure it's installed before signing up for such a plan.
  • Record your meter reading: On the day of the switch, take a note of your electricity meter reading. This will help ensure that your final bill is accurate and prevents any discrepancies.
  • Stay on top of final payments: Keep track of any outstanding payments with your old provider. Make sure the final bill from your old provider is paid to avoid service disruptions.

Make the switch with Compare Energy

Switching electricity providers is a simple way to lower your energy costs and take advantage of better plans and customer service. By following the step-by-step guide, avoiding common mistakes, and comparing options, you can find a plan that suits your needs and helps reduce your bills.

If you're ready to start comparing electricity providers, speak to the team at Compare Energy today on 1300 790 106. Our experts are here to guide you through the process and help you find the best deal for your home.